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2 posts tagged with "Team Building"

Building a team that can run the business without you.

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How to Onboard an Amazon VA in Under a Week: A Day-by-Day Plan

· 6 min read
Lucas Armstrong
ZipTopic Co-Founder

Most Amazon VA hires go the same way. You do a few screen-share calls, the VA says they've got it, and two days later the questions start. By the end of the second week you're spending more time answering messages and fixing mistakes than you spent doing the work yourself.

The VA usually isn't the problem. Verbal training doesn't stick, especially for someone who's new to Seller Central. What works is giving them a written procedure for every task before they start, and handing over work in a deliberate order.

Here's a five-day plan that does that.

Amazon SOPs: What to Document First, and a Template Your Team Can Follow

· 6 min read
Lucas Armstrong
ZipTopic Co-Founder

An Amazon SOP (standard operating procedure) is a written, step-by-step procedure for one task in your Amazon business: fixing a suppressed listing, building an FBA shipment, replying to a buyer message. Anyone on your team can follow it and get the same result you would.

Most sellers know they should have them. Few have SOPs that anyone actually uses. This guide covers what makes an SOP usable, which ones to write first, a template, and how to stop them going out of date.