📄️ Handle Late Shipments
Handle orders that ship late under FBM (Fulfilled by Merchant) quickly and politely — minimizing customer frustration and keeping Amazon account metrics healthy.
📄️ Handle Product Complaints Safely
Respond to customer complaints in a calm, professional, and compliant way — ensuring customers feel heard while avoiding risky statements or violations of Amazon, FDA, or FTC rules.
📄️ Handle Requests for Replacement or Refund
Process customer requests for replacements or refunds quickly, fairly, and in line with Amazon’s policies — ensuring great customer experience while protecting the company from unnecessary losses.
📄️ Handle Where Is My Order (WISMO) Questions
Respond quickly and politely to customers asking about their order status — providing tracking updates and reassurance while maintaining professionalism and account health.
📄️ Reply to Buyer Messages
Reply quickly, clearly, and politely to all customer messages in Amazon Seller Central — ensuring every buyer gets a helpful and compliant response within Amazon’s 24-hour window.
📄️ Send Courtesy Refunds When Needed
Issue courtesy refunds for small, genuine customer issues — maintaining excellent customer satisfaction and avoiding negative feedback, while staying within Amazon’s refund policy guidelines.