Handle Late Shipments

Handle orders that ship late under FBM (Fulfilled by Merchant) quickly and politely — minimizing customer frustration and keeping Amazon account metrics healthy.

Prerequisites

• Access to Amazon Seller Central → Orders → Manage Orders.
• Access to Buyer-Seller Messaging.
• Understanding of handling times, shipping methods, and tracking uploads.
• Optional: Access to your shipping carrier dashboard (e.g., USPS, UPS).

Procedure

1. Identify the Late Shipment
2. Take Immediate Action
3. Communicate Clearly (If Delay Persists)
4. Record and Review
5. Prevent Future Late Shipments

Members only

Get the full step-by-step procedure

• 5 numbered steps with exact Seller Central paths
• Fixes for the most common snags
• 3 copy-paste message templates
• When to escalate, and to whom
• How to confirm it worked
• Best practices to prevent repeats

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• Handle Where Is My Order (WISMO) Questions
• Handle Requests for Replacement or Refund
• Reply to Buyer Messages
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