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Process a Return Request

Review and process customer return requests correctly — ensuring refunds are issued when appropriate, avoiding unnecessary losses, and maintaining great customer satisfaction within Amazon’s policies.

Prerequisites​

  • Access to Amazon Seller Central → Orders → Manage Returns.
  • Understanding of Amazon’s return and refund policies.
  • If FBM (Fulfilled by Merchant): ability to approve or deny returns.
  • If FBA (Fulfilled by Amazon): Amazon handles most returns, but you still review data for insights.

Procedure​

  1. Check if the Return Request Applies to FBA or FBM
  2. Review Return Details (FBM Only)
  3. Approve or Deny Request (FBM Only)
  4. Issue Refund (If Item Returned)
  5. Document the Return

Members only

Get the full step-by-step procedure

  • 5 numbered steps with exact Seller Central paths
  • Fixes for the most common snags
  • 2 copy-paste message templates
  • When to escalate, and to whom
  • How to confirm it worked
  • Best practices to prevent repeats
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