Request Fee Reimbursements

Identify and request reimbursements from Amazon for incorrect FBA fees, lost inventory, or damaged items — ensuring the business is not overcharged and all owed funds are recovered.

Prerequisites

• Access to Amazon Seller Central → Reports → Fulfillment.
• Access to Help → Get Support → Fulfillment by Amazon.
• Basic understanding of FBA fees (referral, pick & pack, storage).
• Optional: Reimbursement Tracker Sheet to record case IDs and outcomes.

Procedure

1. Identify Possible Fee Errors
2. Check for Incorrect Fees
3. Verify Lost or Damaged Inventory
4. File a Reimbursement Case
5. Track and Verify the Reimbursement

Members only

Get the full step-by-step procedure

• 5 numbered steps with exact Seller Central paths
• Fixes for the most common snags
• 1 copy-paste message template
• When to escalate, and to whom
• How to confirm it worked
• Best practices to prevent repeats

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Related SOPs

• Check for Reimbursement Opportunities
• Handle FBA Customer Returns
• Replace Damaged or Missing Items
• Inventory Age Management SOP
• Monthly Account Audit SOP