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Open a Seller Support Case

Correctly open a Seller Support case in Amazon Seller Central for any issue that can’t be resolved internally — using clear, polite communication that increases the chances of a fast and helpful response.

Prerequisites​

  • Access to Amazon Seller Central → Help → Get Support.
  • Basic understanding of the issue at hand (e.g., listing, FBA, payment, ad, or compliance problem).
  • Optional: access to your Case Tracker Sheet for recording outcomes.

Procedure​

  1. Identify the Issue Type
  2. Open a New Case
  3. Write a Clear Message
  4. Attach Evidence (If Needed)
  5. Submit and Track Your Case
  6. Follow Up (If No Response)

Members only

Get the full step-by-step procedure

  • 6 numbered steps with exact Seller Central paths
  • Fixes for the most common snags
  • 2 copy-paste message templates
  • When to escalate, and to whom
  • How to confirm it worked
  • Best practices to prevent repeats
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