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Case Documentation SOP

Maintain a clear, organized log of every Amazon Seller Support case opened by the team — including Case IDs, problems, actions taken, and final resolutions — so anyone can quickly reference past issues and avoid repeating work or losing important information.

Prerequisites​

  • Access to Amazon Seller Central
  • Access to Case Log Google Sheet
  • Ability to open Seller Support cases
  • Basic understanding of view case history in Seller Central

Procedure​

  1. Open the Case Documentation Sheet
  2. Create a Log Entry Every Time a Case Is Opened
  3. Record Amazon Responses
  4. Add Follow-Up Notes Until Case is Resolved
  5. Mark the Case as Resolved
  6. Review the Case Log Weekly
  7. Monthly Case Summary (Optional but Helpful)

Members only

Get the full step-by-step procedure

  • 7 numbered steps with exact Seller Central paths
  • Fixes for the most common snags
  • 1 copy-paste message template
  • When to escalate, and to whom
  • How to confirm it worked
  • Best practices to prevent repeats
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