Skip to main content

Weekly Case Follow-Up SOP

Ensure that no Seller Central case goes unresolved or forgotten, by reviewing, updating, and escalating all open Amazon cases every Monday — keeping communication organized and issues resolved quickly.

Prerequisites​

  • Access to Amazon Seller Central → Help → Case Log.
  • Access to shared Case Tracker Sheet.
  • Access to any related folders (e.g., product docs, screenshots, or proof files).

Procedure​

  1. Open Case Log
  2. Review Each Open Case
  3. Follow Up on Unresolved or Delayed Cases
  4. Close Resolved Cases
  5. Identify Repeated or Linked Issues
  6. Escalate Unresponsive or Mishandled Cases
  7. Weekly Summary

Members only

Get the full step-by-step procedure

  • 7 numbered steps with exact Seller Central paths
  • Fixes for the most common snags
  • 1 copy-paste message template
  • When to escalate, and to whom
  • How to confirm it worked
  • Best practices to prevent repeats
Get access to all SOPsAlready a member? Open this SOP

Not ready to subscribe?