Weekly Account Health Review SOP

Perform a weekly review of all key Amazon performance metrics—shipping, customer service, compliance, and feedback—so the account remains healthy and avoids suspensions or policy warnings.

Prerequisites

• Access to Amazon Seller Central → Performance → Account Health
• Access to Voice of the Customer (VOC) dashboard
• Access to Customer Feedback, Returns, and Case Logs
• Shared Account Health Tracker Sheet

Procedure

1. Check Account Health Overview
2. Review Shipping Performance
3. Review Customer Service Metrics
4. Review Policy Compliance
5. Voice of the Customer (VOC)
6. Check Feedback & Returns
7. Review Case Log & Open Issues
8. Summarize Key Findings

Members only

Get the full step-by-step procedure

• 8 numbered steps with exact Seller Central paths
• Fixes for the most common snags
• 1 copy-paste message template
• When to escalate, and to whom
• How to confirm it worked
• Best practices to prevent repeats

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Related SOPs

• Weekly Amazon Health Check Routine
• Respond to Policy Violations
• Handle Listing Takedowns or Claim Issues
• Handle Safety Complaint Notifications
• Voice of the Customer SOP
• Customer Satisfaction Feedback Loop SOP
• Monthly Account Audit SOP