Report IP Infringement

Properly respond to Intellectual Property (IP) or Copyright Infringement complaints — whether from other brands or by mistake — by identifying the source, resolving the issue, and appealing if necessary to protect your seller account and listings.

Prerequisites

• Access to Amazon Seller Central and Account Health Dashboard.
• Understanding of IP types:
  • Trademark: Use of a brand name or logo.
  • Copyright: Use of images, text, or design.
  • Patent: Copying a unique design or function.
• Access to your product images, label files, and trademark registration (if applicable).
• Polite, professional communication skills for contacting rights owners or submitting appeals.

Procedure

1. Identify the Complaint
2. Verify the Claim
3. Contact the Rights Owner (If Mistaken Claim)
4. File an Appeal with Amazon (If Necessary)

Members only

Get the full step-by-step procedure

• 4 numbered steps with exact Seller Central paths
• Fixes for the most common snags
• 3 copy-paste message templates
• When to escalate, and to whom
• How to confirm it worked
• Best practices to prevent repeats

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Related SOPs

• Report Hijackers or Listing Infringement
• Handle Listing Takedowns or Claim Issues
• File an Appeal for Listing Reinstatement
• Enroll in Brand Registry