Lost & Damaged Inventory Reimbursement SOP

Identify and recover money owed for lost, damaged, or missing FBA inventory, ensuring Amazon reimburses the account for all eligible units.

Prerequisites

• Access to Amazon Seller Central → Reports → Fulfillment Reports
• Access to Reimbursements → Inventory Adjustments → FBA Inventory Reconciliation
• Access to Inbound Shipment Tracker Sheet
• Basic understanding of shipment IDs and SKU tracking

Procedure

1. Schedule Biweekly Checks
2. Identify Lost or Damaged Units
3. Verify Against Shipments
4. Check for Prior Reimbursements
5. Open a Reimbursement Case
6. Track and Confirm Reimbursements

Members only

Get the full step-by-step procedure

• 6 numbered steps with exact Seller Central paths
• Fixes for the most common snags
• 2 copy-paste message templates
• When to escalate, and to whom
• How to confirm it worked
• Best practices to prevent repeats

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Related SOPs

• Inbound Shipment Confirmation SOP
• Inventory Age Management SOP
• Weekly Restock Review SOP
• Handle FBA Customer Returns
• Quarterly Inventory Planning SOP
• Case Documentation SOP