Inbound Shipment Confirmation SOP

Verify that all FBA inbound shipments were received by Amazon in full and correctly logged into inventory — helping identify missing, damaged, or miscounted units early so reimbursement claims can be filed on time.

Prerequisites

• Access to Amazon Seller Central → Manage FBA Shipments
• Access to Inbound Shipment Tracker Sheet
• Shipment IDs, tracking numbers, and packing slips
• (Optional) Access to carrier tracking portal (UPS, FedEx, DHL, etc.)

Procedure

1. Schedule Regular Confirmation Checks
2. Locate Shipments in Seller Central
3. Compare Sent vs. Received Quantities
4. Verify Delivery via Carrier
5. Wait Appropriate Time Before Opening Case
6. Confirm Resolution and Update Tracker

Members only

Get the full step-by-step procedure

• 6 numbered steps with exact Seller Central paths
• Fixes for the most common snags
• 1 copy-paste message template
• When to escalate, and to whom
• How to confirm it worked
• Best practices to prevent repeats

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Related SOPs

• FBA Shipment Quality Check SOP
• Check for Lost or Damaged FBA Inventory
• Weekly Restock Review SOP
• Inventory Age Management SOP
• Quarterly Inventory Planning SOP
• Case Documentation SOP