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Training & Knowledge SOP

Give new employees a clear, structured onboarding process so they learn Amazon basics, understand your brand’s workflow, and feel confident handling tasks independently after their first week.

Prerequisites​

  • New employee hired and assigned a role
  • Google Drive access
  • Access to Amazon Seller Central (read-only at first)
  • Access to training materials (Amazon 101 videos, SOP folder, product knowledge)
  • Assigned senior team member (“mentor”) for shadowing

Procedure​

  1. Welcome the New Employee
  2. Amazon 101 Training (Day 1–2)
  3. Product Knowledge Training (Day 2)
  4. Shadow Senior Team Member (Days 3–5)
  5. Hands-On Practice Under Supervision
  6. Review SOPs Relevant to Their Role
  7. End-of-Week Check-In

Members only

Get the full step-by-step procedure

  • 7 numbered steps with exact Seller Central paths
  • Fixes for the most common snags
  • 1 copy-paste message template
  • When to escalate, and to whom
  • How to confirm it worked
  • Best practices to prevent repeats
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